Returns and Exchanges

At [Store Name], we are committed to ensuring you are completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and exchanges process to help you find the perfect piece for your home.

1. Return Policy

1.1 Eligibility for Returns
We accept returns on eligible items within 30 days of delivery. To qualify for a return, items must meet the following criteria:

• Must be in new, unused condition.
• Must be in the original packaging with all tags, manuals, and accessories included.
• Must not be customized, made-to-order, or marked as “Final Sale” or “Non-Returnable” on the product page.

1.2 Non-Returnable Items
The following items are not eligible for return:

• Custom or personalized furniture.
• Made-to-order items.
• Mattresses and bedding that have been used or opened.
• Gift cards.
• Clearance or “Final Sale” items.

2. How to Initiate a Return

2.1 Return Request
To initiate a return, please follow these steps:

1. Contact our Customer Service team at [Email/Contact Form Link] with your order number and details of the item(s) you wish to return.
2. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item(s).

2.2 Return Shipping
You are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely. We are not responsible for items lost or damaged during return shipping.

3. Refunds

3.1 Refund Process
Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to be reflected in your account.

3.2 Deductions from Refunds
If the returned item(s) show signs of use, damage, or missing components, we reserve the right to deduct a restocking fee of up to [percentage]% from your refund.

3.3 Refund for Shipping Fees
Original shipping fees are non-refundable unless the return is due to an error on our part, such as an incorrect, defective, or damaged item.

4. Exchanges

4.1 Exchange Policy
If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to the same eligibility criteria as returns.

4.2 Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [Email/Contact Form Link]. Include photos of the damage and your order details. We will arrange for a replacement or exchange at no additional cost to you.

5. Damaged or Incorrect Items

5.1 Reporting Damages or Errors
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing [Email/Contact Form Link]. Include the following information in your email:

• Your order number.
• Photos of the damaged or incorrect item.
• A description of the issue.

5.2 Resolution Options
We will review your request and, if approved, offer a suitable resolution, which may include:

• A replacement of the item.
• A refund.
• Store credit.

6. Return Processing Time

6.1 Inspection and Processing
Returns are inspected within 3-5 business days of receipt at our facility. Once the inspection is complete, we will notify you of the status of your return via email.

6.2 Refund Timeline
Refunds are typically processed within 14 business days of receiving the returned item(s). If you have not received your refund after this period, please contact our Customer Service team.

7. Warranty Claims

7.1 Warranty Coverage
Some of our products come with a manufacturer’s warranty that covers manufacturing defects. Warranty periods and coverage details vary by product and are listed on the product page.

7.2 Filing a Warranty Claim
To file a warranty claim, contact us at [Email/Contact Form Link] with proof of purchase, a description of the issue, and photos of the defect. Our team will assess your claim and provide instructions on how to proceed.

8. Contact Us

If you have any questions about our returns and exchanges policy, please contact our Customer Service team:

• Email: [Email Address]
• Phone: [Phone Number]
• Live Chat: Available on our website during business hours
• Address: [Physical Address]